# Contact Center AI Platform API API > Contact Center AI Platform API API on Apizie: 10 endpoints (Generates shifts constrained by various parameters., Gets the latest state of a long-running operation. Clients can use this method to poll the operation result…, Updates the parameters of a single ContactCenter., Deletes a long-running operation. This method indicates that the client is no longer interested in the…, …) returned as clean JSON through one API key. Send your own provider key in the x-upstream-key header. Call it over REST at https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/{endpoint} or from Claude, ChatGPT and Cursor through the Apizie MCP server. Free plan: 1,000 requests a month. - Project key: `analytics:googleapis-contactcenteraiplatform` - Category: Analytics - Status: byok - Source: https://cloud.google.com/solutions/contact-center-ai-platform - Page: https://apizie.tech/api/analytics/googleapis-contactcenteraiplatform - OpenAPI: https://apizie.tech/api/analytics/googleapis-contactcenteraiplatform/openapi.json ## Endpoints ### Generates shifts constrained by various parameters. `POST https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-generate-shifts` (byok) | Parameter | Type | Required | Description | |---|---|---|---| | parent | string | yes | Required. Name of the parent resource associated with the request. Format: projects/{project}/locations/{location} | | body | object | yes | JSON request body | ### Gets the latest state of a long-running operation. Clients can use this method to poll the operation result… `GET https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-operations-get` (byok) | Parameter | Type | Required | Description | |---|---|---|---| | name | string | yes | The name of the operation resource. | ### Updates the parameters of a single ContactCenter. `POST https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-contact-centers-p` (byok) | Parameter | Type | Required | Description | |---|---|---|---| | name | string | yes | name of resource | | requestId | string | no | Optional. An optional request ID to identify requests. Specify a unique request ID so that if you must retry your request, the server will… | | updateMask | string | no | Required. Field mask is used to specify the fields to be overwritten in the ContactCenter resource by the update. The fields specified in… | | body | object | yes | JSON request body | ### Deletes a long-running operation. This method indicates that the client is no longer interested in the… `POST https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-operations-delete` (byok) | Parameter | Type | Required | Description | |---|---|---|---| | name | string | yes | The name of the operation resource to be deleted. | ### Lists information about the supported locations for this service. This method lists locations based on the… `GET https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-list` (byok) | Parameter | Type | Required | Description | |---|---|---|---| | extraLocationTypes | string | no | Optional. Do not use this field unless explicitly documented otherwise. This is primarily for internal usage. | | filter | string | no | A filter to narrow down results to a preferred subset. The filtering language accepts strings like `"displayName=tokyo"`, and is… | | name | string | yes | The resource that owns the locations collection, if applicable. | | pageSize | integer | no | The maximum number of results to return. If not set, the service selects a default. | | pageToken | string | no | A page token received from the `next_page_token` field in the response. Send that page token to receive the subsequent page. | ### Queries the contact center quota, an aggregation over all the projects, that belongs to the billing account,… `GET https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-query-contact-cen` (byok) | Parameter | Type | Required | Description | |---|---|---|---| | parent | string | yes | Required. Parent project resource id. | ### Lists ContactCenters in a given project and location. `GET https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-contact-centers-l` (byok) | Parameter | Type | Required | Description | |---|---|---|---| | filter | string | no | Filtering results | | orderBy | string | no | Hint for how to order the results | | pageSize | integer | no | Requested page size. Server may return fewer items than requested. If unspecified, server will pick an appropriate default. | | pageToken | string | no | A token identifying a page of results the server should return. | | parent | string | yes | Required. Parent value for ListContactCentersRequest | ### Creates a new ContactCenter in a given project and location. `POST https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-contact-centers-c` (byok) | Parameter | Type | Required | Description | |---|---|---|---| | contactCenterId | string | no | Required. Id of the requesting object If auto-generating Id server-side, remove this field and contact_center_id from the method_signature… | | parent | string | yes | Required. Value for parent. | | requestId | string | no | Optional. An optional request ID to identify requests. Specify a unique request ID so that if you must retry your request, the server will… | | body | object | yes | JSON request body | ### Starts asynchronous cancellation on a long-running operation. The server makes a best effort to cancel the… `POST https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-operations-cancel` (byok) | Parameter | Type | Required | Description | |---|---|---|---| | name | string | yes | The name of the operation resource to be cancelled. | | body | object | yes | JSON request body | ### Lists operations that match the specified filter in the request. If the server doesn't support this method,… `GET https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-operations-list` (byok) | Parameter | Type | Required | Description | |---|---|---|---| | filter | string | no | The standard list filter. | | name | string | yes | The name of the operation's parent resource. | | pageSize | integer | no | The standard list page size. | | pageToken | string | no | The standard list page token. | | returnPartialSuccess | boolean | no | When set to `true`, operations that are reachable are returned as normal, and those that are unreachable are returned in the… | ## Example ``` curl "https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-generate-shifts" \ -H "x-api-key: $APIZIE_KEY" \ -H "x-upstream-key: $PROVIDER_KEY" ``` ## FAQ ### How do I call the Contact Center AI Platform API API? Create a free Apizie key, then send POST https://apizie.tech/v1/analytics:googleapis-contactcenteraiplatform/contactcenteraiplatform-projects-locations-generate-shifts with the header x-api-key. Every endpoint returns { project, data, timestamp }. ### Is the Contact Center AI Platform API API free on Apizie? Yes. The Free plan includes 1,000 requests a month at 100 requests a minute, no credit card. Contact Center AI Platform API itself also needs your own key from googleapis.com. ### Can AI agents use the Contact Center AI Platform API API? Yes. Add the Apizie MCP server (https://apizie.tech/mcp) to Claude, ChatGPT, Cursor or VS Code, then ask in plain language. The agent calls run_scraper with project key analytics:googleapis-contactcenteraiplatform. ### What is the status of the Contact Center AI Platform API API? Needs your own provider key (bring your own key)